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We have separate device unlocking policies that cover postpay and prepaid devices, as well as special rules for deployed military personnel.

Postpay Device Unlocking Policy

  • We do not lock most phones or tablets that are activated with our postpay service either during or after the term of your service contract or Device Payment Plan installment sales agreement.
  • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
  • We do not lock our 3G devices, other than our non-iPhone 3G World Devices. The simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can dial *611 from your Verizon Wireless phone or call 800.922.0204 for assistance.
  • The SIM cards used in our non-iPhone 3G World Devices are locked. We will unlock those SIM cards at your request.

Prepaid Device Unlocking Policy

 

3G Device Policy

We do not lock our 3G devices, other than our 3G Phone-in-the-Box Prepaid phones. The simple code to program such 3G Prepaid devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can dial *611 from your Verizon Wireless phone or call 888.294.6804 for assistance.

Our 3G Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for 6 months after activation and are locked to the Verizon Wireless network for 12 months after activation. After 6 months, the restriction to our Prepaid service is automatically removed. If service is disconnected within the first 6 months, a new 6-month period will begin if the phone is reactivated. After 12 months, you can dial *611 from your Verizon Wireless Prepaid phone or call 888.294.6804 and we will provide you with programming instructions so you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.

4G Device Policy

We do not lock our 4G devices, other than our 4G Phone-in-the-Box Prepaid phones. Our 4G Phone-in-a-Box phones may only be used with Verizon Prepaid service for 1 year from original activation date or until payments in the amount specified on the back of the Phone-in-a-Box package are added to the Prepaid account. This is to partially offset the subsidy we provide to make our 4G Phone-in-the-Box Prepaid phones more affordable to customers.

Once either of the criteria above is satisfied, you can dial *611 from your Verizon Wireless Prepaid phone or call 888.294.6804 and we will provide you with programming instructions so you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.

Unlocking policy for Deployed Military Personnel

If you are a Verizon Wireless customer in the military, we will unlock your device at your request.

Postpay devices
  • We do not lock our 4G LTE devices and no code is needed to program them for use with another carrier.
  • We do not lock our 3G devices, other than non-iPhone 3G World Devices. The simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, dial *611 from your Verizon Wireless phone or call 800.922.0204 for assistance.
  • The SIM cards used in our non-iPhone 3G World Devices are locked. We will unlock the SIM card for you at your request.
Prepaid devices
  • Once activated on our network, we do not lock our 4G LTE Prepaid devices and no code is needed to program them for use with another carrier. To activate a prepaid device on our network, you must make your first monthly service payment.
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  • We do not lock our 3G Prepaid devices, other than the 3G Phone-in-the-Box Prepaid phones. The simple code to program such 3G Prepaid devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, call *611 from your Verizon Wireless phone or dal 888.294.6804 for assistance.
  • Our 3G Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation. After six months, the restriction to our Prepaid service is automatically removed. After 12 months, you can call *611 from your Verizon Wireless Prepaid phone or dial 888.294.6804 and we will provide you with the programming code so that you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.

PLEASE NOTE: Women's Crocs W Leopard Kadee Graphic Ballet Flat “Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network. Due to differing technologies, an unlocked Verizon Wireless device may not work – or may experience limited functionality – on another carrier’s network.

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